Firstly the chap I spoke to seemed kind and helpful. However, I have been left totally frustrated by the whole pension procedure from BW. When I agreed to take the lump sum of my total pension which wasn't much, under 30K, I was informed about how much the amount would be. I was then informed it would take over 8wks to set this up. In the interim, and after being told day after day the final amount would be in my account, I have been informed that the final figure has dropped by over 5%. Now they tell me I have to go back on and agree to new amount, but alas the site won't let me on. Find it sooooo difficult to comprehend how a pension pot can drop over 5% in 8wks, considering the buoyancy of the stock market etc. Just to reiterate, the person I spoke to was pleasant and cordial, but the whole experience, all things considered, and the tardiness of they're payment, has left me frustrated and hugely disappointed!! If I could give a zero rating I would.
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We are a leading UK professional services consultancy and part of Howden, at the forefront of risk, pensions, investment and insurance.
With a team of more than 1,700 people across ten offices, we work to deliver exceptional service through our commitment to trust, integrity, and quality.
We are a trusted partner for a wide range of clients in both the private and public sectors – this includes 24% of FTSE 100 and more than 15% of FTSE 350 companies.
We leverage our deep expertise to bring innovative solutions, ensuring long-term value for our clients through strategic insights and dedicated partnership. See more
