I spent too much time questioning whether I was being deceived. There was never a consistent point of contact, and even when the same individual called, it was from a different number each time. Once I stopped funding additional services, their responses became sporadic. I already had most of a manuscript and expected primarily editing support, yet they added content that I ultimately removed because it didn't match my desired tone. The cover design was subpar until I provided an image that they improved slightly. During the final publishing phase, they claimed to use their connections for promotion, but there were no sales. I had to manage all my own marketing for minimal returns and doubt I will recover my losses from this project.
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