The care, dignity, thoughtfulness, sensitive respectful communication, professional, warm, personal service, opportunity to take our time to say "Good-bye" with our much loved pet Beau'ful.From the very first communication with Chris through to seeing both, Chris and Diane on the most horrible day of my life and then a day later to bring our beloved BooBoo back home, there has been at every turn, time, warmth, personal service, personalities, thought, respect, and as we found out, genuine empathy from the business owners. At no point was any of my wifes or my requests too much or made to feel that enough is enough...nothing was too much.On the day itself, apart from being bloody horribly sad and emotional, we were met by Diane who helped with my wife (due to personal health reasons). Repeatedly asked if I would like help getting BooBoo from the car to the little reception/Grace room. Was there with me but never pushy, never overstepped at any point into my personal space unless I buckled..very sweet and professional. Gave my wife and I time with our dog and yet was respectfully close and yet professionally spaced at all times. A skill really..when you have person/s at their physical and emotional lowest.Yes, there is a fee. In line with much larger businesses that DONT offer a bespoke guaranteed 1-2-1 service. We knew that our sweet BooBoo was going to be the only dog/pet going through the process and was being treated with dignity, respect and professionalism that I wanted for her. The little extras ie paw & nose prints are a lovely little extra keepsake. Yes upsetting now, right this minute...but I know in time, these will prove to be beautiful keepsakes from the 15yrs we had our dog. Boo, was communicated to me by Chris that she was ready to be collected..yep, straight there to collect with an agreed time to do so. Got BooBoo back and yep..beautifully presented, personal and respectful. My wife and incannkt thank and or praise Barnshaw Pet crematorium in Tenterden enough for everything. We wish them every success in providing a respectful, dignified end to an owners pet. They are pet owners themselves, so are fully aware of the emotional connection pet owners have and therefore they put this emotional understanding into every step of the procedure with your pet.
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Barnshaw Pet Crematorium is a family run service for those requiring an individual cremation of their domestic pet.