Safety Concerns:One of my children sustained injuries on three out of four days of attendance. Despite photographic evidence of these incidents, when I raised these concerns with the camp manager and Ruby, I was informed that no assistance could be provided because my child had not reported the incidents directly to management. The daily reports I received mentioned behavioural concerns but failed to document any of the injuries that occurred, which raises questions about the camp's incident reporting procedures.For context, my children have attended other UK summer camps for several years, including five weeks at another facility this summer, without experiencing any injuries.Service Delivery Issues:Water activities advertised on the website were not provided. When questioned, staff explained that equipment had been removed early as it was "the last day," despite our booking being for the full advertised program. So I don't think the last day accounts for a good excuse.The Discovery Squad program was incorrectly cancelled for one of my children due to a name mix-up. Staff mistakenly believed the other child was uninterested in participating and cancelled the program for the wrong child, disappointing the one who was eager to participate.Communication and Management:Throughout these issues, there was no accessible management team to address our concerns appropriately.Based on this experience, I cannot recommend this facility and wanted to share this feedback for the benefit of other families considering this camp despite its fancy advertisement and high rating for the internet.Also according to the camp staff, after our feedback email was sent and the reviews were published, Ruby from the head office called the camp and see if my kid still had issues on the day, and asked the camp staff to call us and pick up my kid early 11am immediately. Using unkind way and power to punish us, not sure if racism but not recommend
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The UK's favourite school holiday childcare provider!
Giving Children an Unforgettable Holiday Experience for 30+ Years
For over 30 years, we’ve been a market leader in running fun-filled, Ofsted-registered holiday camps for children during Easter, summer, and half-term breaks. Our mission is simple: to give every child such an amazing experience that they can’t wait to come back!
We offer a full day of fun from 8am to 6pm, giving children plenty of time to explore, play, and make memories – and giving parents peace of mind.
With over 80 activities to choose from – including swimming (at camps with pools), team building, sports, arts & crafts, plus exciting specialist options like motor sports, archery, and fencing – we’re proud to be the only provider that lets children choose their activity every single session.
Parents can rest easy knowing safety and quality are at the heart of everything we do. All our staff are enhanced DBS-checked and trained for the activities they lead, with qualified Early Years Managers on site. Our excellent staff-to-child ratios mean every child is supported, encouraged, and included.
Whether your child loves to be active, creative, or try something new, our camps are designed to inspire confidence, build friendships, and create memories that last long after the holidays are over.See more
