They sell quality (and expensive!) products. So when getting a 3kg product when paying for 3.3kg, I was disappointed. When contacting them they wrote, "we accept as acceptable a 10% tolerance either way".Well, then you should have this clearly stated on the product page, currently this is misleading and disappointing.Edit: they refunded me for the difference.
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Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.