2 months ago I changed operators, base looked like a good alternative. I have 2 tvs, one I connect with TV with a hub, the other one through app. The one with app doesn't function like it should. I contacted the help service through the WhatsApp line since I can't connect through the phone. They tried to help me but couldn't fix the problem right away. I tried everything, the internet was ok, the app version and TV version were ok, I reinstalled the app etc. Every 2 days I had to repeat the complete process, since they did not save the process or chat. The problem would be solved if they would send an extra hub, since the TV works when I change the hub. but they say it is not possible. This process took me over a month and caused a lot of stress. I am changing provider now and would not recommend base to anyone.
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