Subject: A Note Worth Your AttentionDear Mr. Porter,I realize this may be a somewhat unconventional way to reach out, but I felt compelled to share brief feedback following an unpleasant experience with your company, BASE.While I understand that day-to-day operations, including customer service, fall under your appointed CEO’s responsibilities, what I experienced simply doesn't align with the standards of the 21st century.To keep it short: after 20 years in the aerospace and defense industry, I’ve seen the impact poor service can have on a company’s reputation—and BASE's customer service is, quite frankly, a liability.I won’t burden you with the full story, but it's worth your attention: three days without internet for a business client, and seven fruitless calls to customer service.Kind regards,Emmy(Still waiting for internet)Subject: A Note Worth Your AttentionDear Mr. Porter,I realize this may be a somewhat unconventional way to reach out, but I felt compelled to share brief feedback following an unpleasant experience with your company, BASE.While I understand that day-to-day operations, including customer service, fall under your appointed CEO’s responsibilities, what I experienced simply doesn't align with the standards of the 21st century.To keep it short: after 20 years in the aerospace and defense industry, I’ve seen the impact poor service can have on a company’s reputation—and BASE's customer service is, quite frankly, a liability.I won’t burden you with the full story, but it's worth your attention: three days without internet for a business client, and seven fruitless calls to customer service.Kind regards,Emmy(Still waiting for internet) Emmy
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