I have a "Unlimited" abonnement.After travelling to Switserland, I suddenly got notifications of high roaming costs.Once home, I contacted support to clarify why my abonnement isn't unlimited ? They called back, explained there is a "world" option that can be temporary activated if I would go outside of the EU and advised me to do this if I would travel a bit further.Ok, clear. I'll do that next time then.But then the support worker also started "to see what she can do" and refunded 150€ of the 180€ that was added to my bill.She could've sent an annoyed email and be done with it. But these are the things how providers can distinguish themselves, when you are interacting with them.
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