Normally I don't write reviews, but the Base service was so bad I just need to at least try to bring it to their attention.A few issues:1. Base Business clients are forwarded to Telenet Business customer service. At Telenet, they have no clue how this happens, and can't help. Which means you have to hang up, call Base again, and hope they don't forward you to Telenet again (which happened twice).2. Base Business Service is plain rude, or was having a really bad day.- When asked whether our subscription had been changed by someone at our company (as none of us received notice of this) the response was "I am not going to check that in the thousands of mails we receive.". - When asked why we keep receiving emails and messages from Telenet, the response is "Of course you're receiving mails from Telenet, we've merged." Is that something all Base clients are supposed to know. And does it make sense to brand yourself as Telenet Business if nobody at Telenet knows anything about it? - To finish it all of, she stated "We have a contract with your employer, not with you. So ask them." Technically this is not true, as the employer only covers a fixed amount of the costs and we pay a surplus every month directly to Base. As such, we're the ones paying the overtime fees when the subscription is wrong.Anyways, the conclusion is: 1 hour wasted, 6 different phone calls, and no response to quite a simple question: why was our subscription changed and how does it impact me.
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