We had an appointment for an installation scheduled on a Friday between 10 a.m. and 1 p.m. On the day itself, we suddenly received a message saying that Base had received our request to change the time slot (which we never made!) and that the installation would now take place between 10 a.m. and 2:30 p.m.We waited the whole morning — and the technician only showed up at 3:15 p.m., 45 minutes later than the already huge time window. We tried calling Base around 2 p.m. after hearing nothing, but it was nearly impossible to reach anyone. When we finally did, the person on the phone said “the installer will be there in 20 minutes”… he arrived 1 hour and 15 minutes later.When he finally came, he told us he couldn’t do the installation because the line had been severed — and that we had to reconnect it ourselves, because apparently Base doesn’t do that?! He even said Proximus could do it for us instead. Absolutely unbelievable service. A complete waste of time and zero accountability.
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