Today a BASE technician came to install my modem. They give you a ridiculous time window of 8:00 to 18:00, which means you’re stuck at home all day (on a Saturday). After finally arriving, the technician didn’t even have the necessary cable to complete the installation. Result: still no internet for another week.To make matters worse, I even bought a coaxial cable beforehand because BASE’s own website says it’s required. The technician then told me it wasn’t needed at all so I wasted money for nothing.I called customer service multiple times. no solution, just “you need to wait.” Extremely unhelpful. And as if that wasn’t enough, the technician even took my hammer by mistake and said he’d bring it back tomorrow. Honestly, this level of service is unacceptable.Because of BASE, I’m forced to work from the office instead of comfortably working from home all week. A total failure. Highly unrecommended!
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