After 3 years being client, I switched to another mobile company not because of the service or any problem with the web/app but because of the strength of the mobile network.As positive points, they have a real English service/website, all documents are translated in English and they don't force you to switch to French or Dutch.The customer service is not a five stars because sometimes you need to insist when you have a problem, but knowing how other mobile providers are... nothing new here.And as I said at the beginning, the downside is the mobile network. Where I live I have very weak 4G/5G signal and disconnects sometimes.FYI, Base uses Telenet network.
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