They don't respond to emails to their customer service address, not at all. That's my beef with them DIRECTLY. But they own Cabela's and I bought a gun from Cabela's. Cabela's sent it to the wrong FFL, far, far away from me. Once they had my $, Cabela's quit responding to emails asking them to make it right. I called them on the phone and they said somebody would get back to me but nobody ever did. That's on Cabela's but taking the problem to the parent company should at least get a polite response. I got nothing. After 2 weeks, I finally just reversed the CC charges.I will never do biz with Basspro or any company they own again.
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