Beware of Bass Pro in Nashville Tennessee. I ordered a 22 rifle for our grandson’s birthday. When I went to pick it up today. It was the most awful experience of my entire life. What has happen to costumer services?First upon arrival, at least 3-4 employees were behind the counter. Not once was any of the 5-6 customers ever acknowledged. We asked 2 different employees. All they would say is to register using the “Q” with our cell phones. Ok then. We did that. It said waiting time 7 minutes. Ok. Out of the 3-4 employees, 1 was checking out a purchase. Ok then. As I was watching the monitor, waiting time went from 7 to 10. A female employee walked by. So we asked her for some assistance. Her response was to use the “Q” again. We informed her we had already done that. That’s when we noticed the waiting time was now at 13 minutes. So I asked for a manager. The girl said sure. We waited for a few more minutes. A young man who said he was the manager came out. By then to say the least, I was getting upset. He begins to tell me about the “Q”. So I asked him what had happen to costumer services? While trying to get some information and showing him that we had jumped through their hoops. Now it was up to 20 minutes. I’m so sorry to admit to it but that was the last straw for me!!! I demanded for a refund and stated I would rather pay extra amount of money than to buy anything else from any Bass Pro. If anyone ever buys from this over priced chain. I truly hope your experience is better than what we had to endure. Debbie Barlow Middle Tennessee
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