Disappointing Experience — Twice!I’ve had two separate experiences now with [Company Name] where they failed to honor their own promotions after accepting my order and confirming it via email. Most recently, I used a clearly advertised coupon code online — which was accepted at checkout — only for my order to be canceled without notice.Their justification changed midway through: first claiming it was a GDPR issue (despite me being a U.S. customer), then switching to say the promo was “in-store only,” even though that restriction was never stated when the coupon was applied.This kind of inconsistency and lack of transparency feels misleading, especially when it happens more than once. Customer service was dismissive and offered no resolution — not even a comparable discount or apology. It’s incredibly frustrating to spend time carefully placing an order, only to have it arbitrarily canceled without accountability.This experience has made me lose trust in the company. I genuinely hope they improve their systems and customer service, because right now, it feels like they don’t value their customers — or their own policies.
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