Very broken process. My online order on Nov 5th was confirmed and my credit card for my order was processed on Nov 15th. The 14th by the way was the date the product I ordered was checked in @ the Bass Pro Shop in Nashville. I had called the store to check on the order on the 14th and I was told that it had arrived but I needed to wait for my email to pickup my order. Today is Nov 30th still no email. Numerous phone calls, and chats for BP have occurred over the course of this month, including the process of canceling my order so I can get my money back for something I never received. I talked to corporate again today for my money to be returned to my credit card and I was told that it is in the queue and there is nothing she could do in order to help. Just need to let the paper work go through. Try back tomorrow, Dec 1st. BP's overall business practices are very bad, something I have never expected with a huge establishment. My recommendation would be for the organization to over haul their systems, processes, and learn how large organizations manage their business practices that customers are ok with. Since you have a $6.5B annual revenue I believe there should be a budget to be reviewed for keeping customers happy. BP we will not be shopping in your stores, you lost another customer today. I am still looking for my $600 refund as well.
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