I Tried to return a bow that was opened out of the box and never used and the store manager (John) at bass pro shop in Atlantic city NJ says that they cannot refund or exchange a bow. There is not 1 sign posted in the store or on the internet return policy that says an open box Bow cannot be returned. The manager John, spent about 15mins on the internet trying to find why bass pro can't take a bow back, and couldn't find anything saying that they couldn't. HE WAS MAKING FALSE EXCUSES why he cant refund a bow. This A hole manager was rude. And had no knowledge of basspro shops return policy. The only statement on the return policy about bows is if they are refurbished they will not refund it. This A hole manager tried saying that an open box bow is the same category as refurbished.I asked him to explain the meaning of refurbished vs new and he couldn't answer. I drove 4 hours and spent $100 in gas knowing that I should have been able to return a bow after reading the return policy only for the manager (John) to tell me there's nothing he can do with an open box. Unprofessional,no knowledge of the return policy, and rude. Only words he knew was he can't help me/sorry/have a good day. Friends and family will never shop at basspro again after this manager cost me and my family $100 in gas and a $400 bow that can't be returned.If my situation was resolved I'd consider it!
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