I ordered two firearms online and had them available for pickup at the Glendale, AZ store. Order W216420031. I scheduled my pickup time for 1100 hours today. When I was called to the counter I showed my Arizona drivers license, my creds and MY current water bill from the City of Phoenix government. They asked if the address on my DL was correct and I told them it was my mailing address as my residence address is redacted. They told me they could not sell the firearms without me having my residence address on my license as that was an ATF “rule”. I told him I could have lied and said the PO Box was my residence, but I didn’t need to. I told them that was not a federal law and he insisted it was a “rule” and didn’t want to get in trouble. He refunded the amount (which is still pending) and I left without any purchase. The instructions on page 5 of the ATF 4473, question 18b, “Supplemental Documentation” clearly states that other documents such as the City government water bill are acceptable, according to the law. I’m not aware on any hidden ATF “rules” and I have not had any issues prior to this.Their own website allows the ATF exception, but links can't be posted here. It says: "Please note – if the address on your government-issued photo identification does not match your current residential address you will be required to provide a second form of government-issued documentation with your current physical address for verification (such as a vehicle registration, voter ID card, Concealed Cary Permit, hunting license, etc.)"
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