made a firearm purchase online on 12/2/2023. The rifle was supposed to arrive in the Broken Arrow store within 5-10 days. I chatted in on 12/11 and was told it was at the store and I should give it 24-48 hours for confirmation to come pick up the item. I waited 3 days and chatted in again on 12/14 and by noon I received a phone call explaining they "didn't check it in properly" and that it was ready. I then traveled 1.5 hours to Broken Arrow after I got off work at 5pm. I arrived and checked in to the queue at the gun counter around 7pm. I was 4th in line. I waited in store 1.5 hours and when my name was finally called it was 8:35 and they told me it was too late. I explained that I have a 3 hour round trip to pick up my item and that I waited 1.5 hours but they said sorry. They won't start the NICS check after 8:30. I asked for a manager and by the time he showed up it was 8:43. I was told to "check their store hours online next time." There were 5 employees working the gun counter at the time, but only two customers being assisted at a time. They saw me standing there for over an hour and didn't even tell me that 8:30 is cutoff. If it wasn't for the fact that I bought this firearm for my son for Christmas I would request a refund and would never do business with this company again. I have never been more disappointed or angry at a company in my life. I have spent a lot of money in this store alone and unfortunately this sort of thing has happened before. That's why I made the trip on a Thursday night just in case. I'm guessing that I'm expected to make another 3 hour round trip to pick up the item I already paid for. The biggest issue I have was that the employee and manager I was talking to made it more about having all the firearms locked up so they could get out of there around 9 rather than providing good customer service. This entire experience from start to finish has been awful.
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