I took my Uncle to Bass Pro in Mesa AZ this afternoon to pickup a firearm. We checked in at the counter, never even acknowledged by any of the staff behind the counter. We were 2nd on the list and proceeded to wait 45 minutes before our name was called. The entire time we stood within 10 feet of multiple reps and were not once greeted or even noticed, even though several were just sitting at the counter. When we did finally get called, I walked away while my uncle filled out his FFL info. I walked back about 10 minutes later with my items & and was immediately and aggressively asked if I was helping my uncle fill out the form, to which I answered that I was not. My uncle looked at his watch & without his glasses could not make out the date. I told him it was the 14th, when the same aggressive rep loudly asserted that “you can’t help him!”, then called a manager over again very loudly in an attempt to embarrass us. I smirked because the rep was so rude, he once again stated very loudly that this “wasn’t a laughing matter”. I reassured him I was merely laughing at him & how EXTREMELY RUDE he was. My uncle decided to cancel the sale altogether and we walked out. I’ll never shop at this store again. They have terrible customer service and their reps seem to be dealing with a bit of small man syndrome. Terrible experience across the board. We decided to give a local small gun dealer our business and were MUCH happier doing so. Bass Pro lost our business for good. 1 star is too many.
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