I've been using a Hydromax 7 wide boy for a month. I purchased a HydroXtreme 6 thinking the H7WB a bit big & wanted to try the hand bulb. I took the HX6 out of the wrap & saw it was too small. Emailed support right then, not 24 hours after delivery explained why and my intension to apply the refund towards a HX7WB. The support response summary:Returns must be shipped to the UK, bewareinternational shipping is cost prohibitive. I can take a 35% refund and keep the unusable device. I sent a reply to the Bathmate CS team and I'll be watching for their response. I really hope they prove me wrong and provide the type of customer service any one of us would expect after purchasing a device far more expensive than it's competitors.
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