Honestly, I wish I had read the reviews prior to placing a big order with this place!!!!Order arrived and was carefully placed in a room whist we waited for the installation.On starting the installation we opened the shower tray we purchased, we noticed some damaged under the protective film and hidden behind some edge padding.I took photos and sent them through and had no reply, I then sent a 2nd email and guess what... no reply.I then called them and was assured that they would look at the issue and call me back on the same day and guess what..... no callback. I then called the following day and was told they are really busy and would CALL me back to discuss this.Then out of the blue came a very poor email saying that I only had 48 hours to report any damage!!I have replied back stating my disappointment and had no reply.Irrelevant of the time the damage would still be there.My word of advice is say well away from this company, I wish I had gone elsewhere. Also, the customer service is extremely poor.Finally after almost over 4 months they reply.What a joke this company is.They had photos of the damage UNDER the protective film and still do not accept any responsibility. Shambles of a company
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Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs.
We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London.
No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices!
Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.See more
