Fitted a new shower from Bathroom House in February. There was immediately a significant leak from one of the connections, for which no sealing washer had been provided (nor mentioned in the installation instructions).I tried further tightening the connection first, which led to some damage occurring. I then decided to buy a suitably sized washer and once inserted, the leak stopped.Contacted Bathroom House by email on 24th February to query why no washer had been provided or even mentioned in the instructions, and to ask whether it's possible to replace a specific part that was damaged. Received an automated response saying they were working through a customer service backlog and were more than a month behind. The email stated that if I send a chaser then I'll go to the back of the queue.Today is 13th April and I've still not heard back from Bathroom House. Had no further issues with the product so far but this gives me very little confidence in their warranty support going forward. Decent product on balance but non-existent customer service.UPDATE: Bathroom House did eventually follow up on my query and issued a replacement part free of charge in June. This has given me confidence that they can be relied upon for warranty support going forward, albeit hindered by a large backlog in customer service.
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Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs.
We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London.
No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices!
Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.See more