bathvetgroup.co.uk

Absolutely first class service

Absolutely first class service. After our 11 year old cat had 2 seizures in 24 hours, we both thought the worst. We were referred here by Dave from Natures Vet and felt we owed it to our cat to get the tests required but after seeing him fitting we thought it had to mean permanent damage, or worse.We were given an appointment the next day, and they made sure I had all the information I needed and checked we had insurance. They were a massive help sorting the claim, from getting the form to helping us fill it out. There is a large car park, chilled water in the waiting room, and a separate area for cats and dogs (as well as an enclosed garden to take dogs to)We always managed to get through on the phone quickly and the reception staff were lovely.Federica was fantastic, spending the time talking us through the potential issues, tests required, potential treatment and side effects. We were given so much information but it was explained really well. We didn’t ever feel rushed into making any decisions and she gave us plenty of time to digest everything. We knew that our cat was in the best place possible. He stayed overnight for 2 nights, but was closely monitored and we even got a text the next morning telling us he had a comfortable nights sleep.Laura C was his best mate during his stay which gave us comfort knowing he was being fussed over 😻After all the tests were completed we collected him and he was back to the cat we know and love, not the confused, howling, agitated one from a few days earlier. Albeit with a pretty serious haircut!We were given a very detailed explanation about the Illness, the treatment plan and what to look out for, with a follow up visit next week.It’s amazing what they are able to do, but the quality of care was top notch and we’re so incredibly thankful to everyone there for looking after our cat ♥️

Date of experience: Jul 18, 2023