Very unhappy with their customer service. On reading other comments I'm not massively surprised now. They have been very rude to me as well and not responded to my complaint about their extortionate prices and lack of customer care when I visited to get one of our cats vaccinated in the summer - in fact they made me feel like some walking mass of virus! I am aware of the dangers of COVID having been a key worker during lockdown, but also am highly trained in customer service and safety in retail, I'm very hygienic - wash my hands all the time and wear a mask and having dealt with the public day to day throughout lockdown I made sure my customers felt ok and safe in such weird circumstances, I did not make them feel like they were muck spreaders. I've been a customer of Bath vets group for years, and am an experienced cat owner. They never used to be like this - so what's changed Rosemary Lodge??? They were once absolutely superb and lovely on reception. I'm also now horrified at the way they've been treating customers on a low income - it stinks of corporate greed which in my opinion has no place with a veterinary service. Animals and their wellbeing must come first with any vets. I objected to the cost of the booster vaccination for my cats this year, and asked why. No answer. Then tried to get some stronghold on prescription - but again it was very expensive, and they were very obstructive to me doing a repeat prescription. So I just left. I'm with another vet now, who explained why vaccines cost such a lot (greedy drugs companies) but the flea treatment and pet club isn't so expensive with the new vets. But above all, the new vets treat me like a human being, not a cash cow. And I feel safe with them handling my cats. And I truly think that if, god forbid, either of my cats got ill, unlike Rosemary lodge, they wouldn't hold my cat to ransom. I can only think because they have a hook up with Bath cats and dogs home they can easily 'rehome' someone's pet if they can't afford the treatment. Interestingly Rosemary Lodge were highly snooty when I told them I'd got my cats from other rescue organisations...and once asked me why I hadn't used Bath Cats and Dogs instead. The other small but irritating thing they did was continue to send email reminders to get my other cat vaccinated despite me informing them I'd left. All very silly, and stank of petty behaviour on the receptionists part. I emailed again and again politely to tell them I'd left and to take us off their books, I got a one line email back after the latest one, saying they would but with no hello or sign off. Very very bad customer service.
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