I want to express my dissatisfaction with how the service handled my flight experience. My 2-year-old baby was crying and needed to be held during takeoff and landing, but the staff insisted that everyone remain buckled in their seats. While I understand this as an adult, my child did not. The staff's insistence only made my child cry louder. I suggested using a baby seat belt while I held her, but they refused. Why is it necessary to force a 2-year-old to remain in their seat? This was very poor service, and I will not be considering this airline again.
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Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.