While checking in for my recent flights, I was disappointed to see the staff engaging in live streaming and chatting loudly, showing a lack of professionalism in front of customers. Is this acceptable for the service? Additionally, my flight to Kansai was delayed by four hours, and my pre-ordered meal never arrived—four meals were missing in total. I was confused about the situation, thinking I may have made a mistake with my order, but it turned out they simply didn’t serve it. The cabin crew seemed untrained and unaware of their responsibilities. The return flight to KLIA was also delayed by 30 minutes, and again, my meal was not provided. It's concerning whether the employees are adequately trained, as they appeared more focused on their own status than on serving customers.
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Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.