During a transfer in Kuala Lumpur, the airline required all passengers to re-check hand luggage before boarding and forced us to empty our water bottles. After this additional security check, we were made to wait in a closed area. I inquired with several staff members about where we could refill our bottles with drinkable water. I was explicitly informed that there was no access to drinking water and that the only choice was to PURCHASE water on the flight. This was for a 3 hour 35 minute journey. Denying passengers access to basic drinking water, particularly after taking away their own, is unacceptable and inhumane. Water is not a luxury—it's a fundamental human necessity. Expecting passengers to stay dehydrated or to pay for water mid-flight after intentionally removing all alternatives is disgraceful.
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Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.