October 2025 I purchased a battery from Batteries Plus location in Schaumburg IL. and on December 2025 the battery died, I have been back and forth with the battery and the manager is the worst with customer service.I contacted the Batteries Plus corporate customer 3 times with a lack of any response. I have posted the situation and Batteries Plus finally responded that they will try to do better. I also have a open formal complaint with the Better Business Bureau and it in the process of investigation.Batteries Plus Schaumburg at this time has had my battery for a month. The local manager claimed he has had no knowledge of my problems. However his employees claimed that they have talked in detail of the issue with him.The manager has washed his hands not caring to address this customer issue.Also, I found through conversation the Schaumburg store does not explain the battery warranty, almost hiding it until something happens. Then when a problem occurs they do not want to discuss the situation with the customer.From the the corporate customer desk, I found that buying from a non-corporate store the local manager has all the power. Quoting the service desk, to a point of not wanting to discuss the warranty they should have presented at the day of purchase.This is a terrible situation and I highly recommend not making any purchases from the Schaumburg IL. store.Thank youRobert Repetsky
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