I brought a 2-year-old battery (with a 4-year warranty) back to the Mooresville location after removing it from my truck and driving 30 miles to the store. I was told their test would take 24 hours, leaving me with no choice but to buy a new $270 battery. I was also warned the new one couldn’t be returned if installed, putting me in a no-win situation.To avoid losing the return option, I borrowed a car overnight while I waited for the results. When I called the next morning, I was told the test was never done because they “have to remove batteries from chargers overnight.” Instead of acknowledging the misinformation, I was given excuses and dismissive responses. When I expressed concern about being misled, the employee told me he “resented the insinuation” and hung up on me.This was one of the most frustrating and unprofessional customer service experiences I’ve ever had.
Claim your business profile now and gain access to all features and respond to customer reviews.
We sell and recycle batteries for everything. Battery Experts serving personal and business needs. Visit your local Batteries Plus store or request info to own a battery Franchise.
