batteriesplus.com

This has been the worst warranty…

This has been the worst warranty experience I have ever had with any retailer. I purchased a vehicle battery from this Batteries Plus location in July 2024 with a 2-year warranty. On Sunday, November 30, I returned to the store because the battery had completely failed, it would not hold a charge overnight under normal use.I received a call back two days later on 12/2/2025, even though I was told someone would call me on 12/1/2025. Instead of honoring the warranty, the store refused to replace the battery because it measured "below 10 volts." That excuse makes absolutely no sense. A battery dropping below proper voltage is the symptom of the failure, not a reason to deny a warranty. That is literally what a warranty is supposed to cover.They then charged the battery for 24 hours to temporarily raise the voltage and attempted to hand it back to me as if that resolved the issue. A battery that cannot hold a charge is defective, period. Any trained battery technician knows this.I even asked, "Are customers supposed to walk around carrying voltmeters to make sure their battery is acceptable before bringing it in for warranty?" No one mentioned that when I purchased it, because such a requirement does not exist. It appears this location simply invented a rule to avoid honoring a valid claim.What makes this even worse is that an employee quietly admitted that corporate in Easley WOULD honor the warranty, which means the store knows the denial was improper. That strongly suggests the problem isn’t corporate policy, it’s this location refusing to process warranty replacements.I left the defective battery at the store and will be pursuing the replacement directly through corporate, since even their own staff acknowledges the store mishandled it.Customers should not be denied valid warranty coverage based on arbitrary conditions that contradict basic battery diagnostics. This store needs serious attention from upper management.

Date of experience: Dec 02, 2025