I purchased a Group 48 Duracell Ultra AGM battery from the Batteries Plus location in Williamsburg, VA in September 2023 and had it installed on-site. On Saturday, July 26, 2025, my vehicle failed to restart after going into auto start-stop mode. After a jump, I returned here and staff tested the battery, stating it simply needed a charge. However, a diagnostic at the Honda dealership showed the battery was only producing 450 of its rated 760 CCA. When I returned with the dealership’s report on July 31, the battery again tested low (11.9V), but staff declined a warranty replacement. I ultimately purchased a new battery elsewhere. Unfortunately, this location did not honor the 48-month warranty as expected. I recommend asking detailed questions about the warranty criteria before purchasing.
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