Do not trust them with your watches. I had a good experience at the Fort Collins, CO location and bought a lifetime battery replacement plan for my Stührling Depthmaster. When I took the watch to the Ankney location to have the battery replacement done, the technician struggled visibly before taking the watch to the back room. The process took considerably longer than I anticipated from previous experience and I was behind schedule, so I departed without setting the watch. When I went to set the time about 20 minutes later, I realized that the full mechanism was loose in the housing and shifted around when the adjustment dial was loosened. Also, the back of the watch remained loose. I wore the watch through the evening for an event (Saturday). On the following Monday, I called to notify Batteries Plus of the issue. The manager verbally declined to accept liability or acknowledge that there was an issue. I then took the watch to a local (to me) jeweler in Ames, who said that the technician in the previous repair failed to put a plastic bracket back in the watch, which allowed the mechanism to move around in the housing. I called Batteries Plus back and notified them of the assessment, asking them to return the plastic piece. On this call, I am confident that I spoke to the technician who did the original repair (the tech's speech pattern has a distinct [r] to [w] consonant shift that I recognized over the phone). The tech was unable to account for the part that was not put back in my watch, however there was one piece that *might* be correct—though he said it was likely too old. (This implicit knowledge of the age of my watch further confirmed I was talking to the same employee.) The tech claimed to have made no error, then transferred my call to the manager, with whom I had spoken in my first call (which, full disclosure, had ended with me thanking them for at least being an honest asshat). In this second conversation, the manager maintained highly litigious language and declined reasonable requests, including my request that he email a picture of the unrecognized extra part the *might have* come from my watch, or even setting it aside to make sure nothing happened to it before I could take a look. After a total of 12 minutes of outright denials of liability and declining accommodations that could save me driving 35 minutes each way to check on the mystery part, the manager hung up on me. When I attempted to call back, my call went unanswered and there was no option to leave a voicemail. They have probably thrown the part away by now, so I will not be making the drive down.Overall, the technician was friendly but sloppy, the manager was unaccommodating and quietly disdainful, and I had a moment of weakness in calling them names the first time. So, you win, Batteries Plus. Enjoy throwing away a worthless 30 cent piece of plastic and I will seethe with quiet resentment watching the mechanism shake around in my $160 watch.
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