I live a half hour away from B&B in Marlborough and I purchased a new key fob for my car so that I could have 2 working keys. I ordered it. It came in. I gave them my existing key for reference and they programmed the new one for my car. All good except apparently they deprogrammed my existing key and caused not to work. I drove the car home with my new key but the next time I tried to drive it I used the old one and the car wouldn’t start. I didn’t realize that the old key could possibly be the problem. After all it has worked just fine for 10 years. I waited a while, started the car again and it worked so I took my car to the mechanic. I hadn’t noticed that I had used the other key this time. It was the end of the day so my mechanic gave me a loaner car to borrow while they figured out the problem. The next day they called and explained that the old key was no longer working so I went back and picked my car up. I called B&B to explain it to them and quite frankly to ask for some compensation for my time. In addition to the time I had already wasted I was going to have to go back to B&B, wait for them to fix the issue, and drive home. They were very defiant over the phone and told me they could not determine the cause of the issue until I brought the car in. When I asked what other possible explanation they had for the problem they had no response. Finally they told me that even if they determine that B&B is responsible for this mistake which caused me to waste a massive amount of my time they would not compensate me in any way, not even a 10% discount. I will not be using their services again.
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