Purchased a battery for my SUV about one year ago from Battery plus Battlefield Chesapeake, VA. About 3 months later the battery would barely turn over my engine. Took it back to battery plus on 10/5/20 they told me it would have to be charged before they could replace the battery as per warranty. I left the battery there so that it could be charged as they say. Keep in mind I dropped the battery off around 10am. I was waiting on a phone call from them before the end of the day because I needed my car. Never got a call so I called the store around 515pm they close at 6. Here’s what I got, a young lady answered the phone. I told her my name and ask what was the status of the battery. She stated it was not done charging. I asked were y’all going to call in tell me this are what? That’s when the lies started. I asked her why don’t you just change out the battery when they are bad. She stated that the auto parts stores do the same thing, I corrected her right away they don’t I would have a battery by now. Her reply oh so you have to replace your battery regularly so that’s what the problem is your car. Really, she had no clue what I was asking her. This is just sad, I will never purchase another thing from these people. I still don’t have a battery. Just think about this, if you have their battery in your vehicle and you take a trip. If that battery goes bad under their warranty in you go to a battery plus to replace get a hotel because the battery has to be charged before you get another one. Auto part stores just replace. So never buy a car battery from these stores. Customer service just bad everyone had an attitude.....
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