I've been a loyal Batteries Plus customer for 10 years, but I will not be returning. I ordered a car battery online, which was listed as in stock. An employee informed me that it would arrive later that day. However, four days went by without any follow-up call. When I called to inquire about my order, another employee admitted forgetting it. Unable to cancel my order online or over the phone, I was forced to visit the store. Throughout this ordeal, I never received an apology. When they finally located the battery, I had already decided not to purchase from them. The employee simply handed me the receipt and said, "Here." You have permanently lost a customer.
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