I bought a motorcycle battery in August of 2021. It went out last week so I called today about seeing if it was still under warranty. Turns out it has a 2 year warranty, so I am just under the wire. On my way to get a new battery, I called to find out how, and if, they would pro-rate my old battery under the warranty. I was told they would in fact replace my battery if circumstances warranted. I asked them to explain that statement to me and I was told that they have to take my old battery and charge it completely, and if it did not charge to 12 volts, and hold the charge, they could not warranty my battery because it would be a "bad battery," to which I replied that is exactly why it needs to be replaced because it is bad and will not take or hold a charge. I was again informed that they would not warranty a "bad battery." Thinking to myself I must have certainly got a sadly mis-informed person working at the Baton Rouge store, I hung up and called the D'Iberville, Mississippi store and was told almost the exact same thing, they do not warranty "bad batteries." When I arrived at the Baton Rouge store two ladies were entering ahead of me and I informed them of the apparent so-called "warranty" from batteries plus and their response to me was, well what is the warranty for if they don't replace it when it's bad. I replied that I had no clue, was first time in my almost 61 years of living and purchasing and warranting batteries that I had ever heard of such a policy. the two ladies turned and left. buyer beware!!!!!
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