On News Years day 2023, I purchased a battery for my 2008 Mustang. On June 2nd, the battery stopped working. I had AAA come jump and test it. Their test said it was a failed battery, I went to Auto Zone they said the same thing. The battery had full replacement for two years.I went there and they said they had to do their own test. They took out the same machine as Auto Zone and did they same test. Their test said the battery failed and it had a zero charge. I drove after getting it jumped.They said they could do nothing because they would need to see if it could hold a charge and that I should get a ride home or get someone to jump it take it home and bring the battery back so they could test for a charge.I said I was not leaving and would see if NTB could sell me one. The clerk walked back in and about 10 minutes later he comes back out asking what I was doing. I told him I cannot jump the car and it would have to remain there until I get AAA back out. The spot was right in front of their store. I said they were backed up and it may be until tonight. I proceeded to call customer care and they were equally of no help. They said they had to ensure the drain was not causes because I did not a place a battery charger on my battery. I know very few people who do this on a regular basis.They suggested to buy a new battery off the store and forget about the issue.I said no and said I would contact the attorney general.As I reapproached the store(I went in to a cooler place to make the call) I noticed the employee again at my car. He then offered to remove the battery and put it on his charger but that would take 6 hours well past closing. I said fine and told him I will wait throughout the night.They got the battery out and noticed I was in the store chatting up with other the two other people in this store. Fearful, I would warn them about this place, the person says we will just replace the battery and figure out what to do next. Of course, there was nothing to do besides a warranty exchange. They just wanted to sell a new battery because the store is always desolate. In fact AAA never heard of Batteries Plus.Though the situation was dealt with it took nearly 60 minutes just to get them to agree.When buying a battery stick to autozone, oreillys, advance..... They will always honor their warranty.
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