Ordered a duracell 12v deep cycle battery for my camper and picked up at South Asheville location. I installed battery at campground and all is good. Later that night, nothing was working...assumedI had left something on, so took to the only local auto parts store as we were in national forest. They hooked up to charger and when I returned to pick up 2hrs later, they informed me the battery was bad as it would not hold or maintain a charge. I returned to my local Batteries & Bulb on Battleground Ave in Greensboro for refund. They stated they had to test overnight before issuing refund (still within 14 days of initial purchase date) and they would contact me next day with results. That was over a week ago and have received any contact from them. So Batteries & Bulb has both the battery & my money at the moment. Unacceptable performance & service as they sold me a bad battery, left me stranded on my vacation camping trip, have not followed up on my complaint nor refunded my money.Sep 24: the Greensboro store on Battleground Ave did make it right. The South Asheville store called & required me to return battery to their store, a 300 mile round trip. But the Greensboro District Manager stepped in and did the right thing. I am appreciative.
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