On June 23rd, I paid $266.00 for replacement key fob and programming for my 2019 Acura MDX that I was assured the fob had remote start included. When this fob finally arrived on July 28th, I saw it did not have remote start and no one at the store was empowered to assist me. No one could/would put me in contact with anyone who could assist me. No one could/would give me the name of anyone who could assist me or anyone who could/would return my call. Only after disputing this $266.00 charge with my credit card company did someone reach out to me and explain they can get me the proper remote for an additional $43.00. I simply agreed.When I was called and informed this remote was in, I made an, “appointment” to have the key fob programmed for today 8/18/22. When I arrived at the store, there were two representatives working and I was told, “it is too late in the day to program a key fob”. Then, when I explained, I had an “appointment”, one of them said, “I was under the impression, that was for tomorrow.” I said, “okay. I’ll come back tomorrow at the same time”. I was told, “No. That doesn’t work either.” I was then told, “You can try back Monday or Wednesday of next week and we might be able to take care of it then”.At this point, I am done. I actually paused writing this review to speak to the dispute department of my bank to give them an update on Batteries Plus Bulbs refusal of service and after pasting this same review to Google and Facebook, I am going to pen a similar letter to the CEO or franchise head of batteries Plus Bulbs.Lastly, for the key fob + programming, I paid $266.00 at Batteries + Bulbs. This same fob is sold on Amazon Prime for $50.00. Programming alone at Batteries Plus Bulbs is $69.99, so there is one hell of a mark up on that key fob. If you made it through this review, thank you for reading and I hope it influenced you to not patronize Batteries Plus Bulbs or at least share this horror story next time you pass by is on route 82.Update: Batteries Plus Corp lost my dispute because of the “no refund on custom orders policy”. Of course I paid the bill. BUYER BEWARE - Do not order custom anything from Batteries Plus bulbs. Their staff is not given the tools to ensure the proper product is ordered on the customer’s behalf and are not empowered to correct their own errors. Terrible establishment. Will not have my business ever again.
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