I needed a new battery charger for my wheelchair. I needed it for work on Friday. I ordered one on Tuesday and paid for overnight shipping. The product did not arrive on Wednesday, so I called on Thursday. The call taker said she didn't know what had happened, but that UPS would be delivering it by 7:00 pm on Friday. I told her this was unacceptable and asked why I had paid for overnight shipping if it wasn't going to get to me overnight. She told me she would email me the UPS tracking number so I could contact UPS directly to see what they could do. She also told me she would have someone from a shipping quality control office to discuss what had happened. Neither thing happened so I called back today to complain. I explained my situation and ended up with the same call taker. She never apologized for not following through on what she said she would do. In the meantime, I had to order a new charger from a local company that luckily had the charger I needed. it cost me $30 more, but I needed it so I could work today. I canceled my other order. I told the call taker I was not happy with the service or the fact that she didn't follow through on what she said she would do. Again, no apology. Needless to day I will not be using this company again.
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