I used the online registration lookup to order a new battery. The website indicated a specific model, but I received a different one that didn’t fit. When I contacted support, they said it was my responsibility to return it, and they wouldn’t send a replacement. I found it confusing how the wrong battery was ordered based on their recommendations. After going through the process again, I realized I couldn't have adjusted it. Now I have a fitting battery from another source and am left with a useless one from this service, along with their lack of assistance.
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