I placed an order with Battleground Gaming UK on 2nd May. As of today — nearly a month later — I have not received the order, they have provided no proof it was ever dispatched, and they still have my money.The only “evidence” offered was an internal packing slip dated 13th May. But there is no Royal Mail scan, no proof of posting, no collection receipt, and the tracking status remains “We’re expecting it”, confirming Royal Mail never received the parcel.Despite this, the seller refuses to issue a refund unless Royal Mail confirms the parcel is lost. This is not just incorrect - it is a breach of UK consumer law.Under the Consumer Contracts Regulations 2013, a retailer is legally responsible for goods until they are delivered to the customer. If the item was never received by Royal Mail, the retailer is still liable.Under the Consumer Rights Act 2015, goods must be delivered within 30 days. That legal deadline will be missed, and the seller has failed to show that the goods were even handed over for delivery.I've explained all of this to the seller clearly, given them multiple opportunities to respond, and my messages were either ignored or met with unprofessional replies.This is not simply poor customer service — it is a failure to comply with basic consumer protection law. I have now had to seek legal recourse by opening a case with Trading Standards. In addition to this, I have contacted the Games Workshop Trade Accounts team to make them aware of how this business is operating, citing all of the other people that have had similar experiences.Do not order from this business online.
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