My husband ordered a full set of Citadel brushes from this company. A random selection arrived that contained some duplicates but three types were missing totally. Joe from Battleground Games refused to send the missing brushes from the set. Eventually he agreed that they all be returned to be refunded and promised to pay the return shipping.After two months we have received two partial refunds but am still almost £10 short. Joe refuses now to refund this to cover his postage even though the error was his. He directs us to his ts&cs.Joe - We ordered a set and as such the part set you supplied was no use to us. You chose not to supply the missing brushes. You promised a full refund including the return shipping but clearly you can not be trusted. All your commitments are in writing and so our CC company will resolve this with you. Quite simply the worst online buying experience we have ever had. Never again - Please beware!
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