I place an order on the website, i paid extra for quick 1st class signed for postage, after 2 days there was no update on if the item has been dispatched yet or not so i decide to reach out to them. The best place for this was facebook.I get a response shortly after, explaining that the payment has been flagged up as fraud and that they are unable to send out the item until it has been cleared or a refund will come through.(The payment wasnt fraud, and that could be easily confirmed through emails or a simple phone call) The next day i reach out again, asking for an update on the situation, i got told that they are still awaiting a response, so i patiently waited and asked the next day. This is when i got told that they were unable to verify the payment and that ill be getting a refund.They specified that the refund would take anywhere up to 2-10 days but usually its only a few days. I Agreed and waited a few days.A few days past and i ask for an update, still no refund, dissapointed but i wait a little longer.A few days later my phone gets a notifcation on the "shop" app which tells me the package has actually now been shipped, so in confusion i reach out again.They told me it was strange and they havent seen it before but assured me that i would only be getting the refund and the item was definitly not on its way.Now on the 10th working day. I ask if there is an update as i still have had no refund yet. the simple response was "touchwood" that it arrives today and long story short, it gets to the last day and nothing arrives in the account. At this point i leave a negative review on their facebook page as i was unhappy that it has taken them this long for a refund to come into the account, and they have now had control over my money for over 14 days. I was unhappy and said overall i had a terrible experience.They responded to my review with the most distasteful backhanded attitude i have ever seen. Including the private name which was on the card and billing address on the public review, Also thretening to show the screenshots of the private conversation i had with them to the public, which included banking information on to "see what other people think about the situation" They also lied and said that they told me that the wait would be over 10 days, when they never said that to me at all. When confronting them about the threats and posting of private information, they proceeded to explain that my post was defamation and they would get their solicitors involved. After all of this they end up blocking my account and it seems as though they have currently privated their account on facebook
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