battlegroundgaming.co.uk

3.8
3.8 Based on 193 reviews

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Paris Price
Bit of a faff

Order put in 9th of Feb. 'Shipping update' given on the 13th of Feb, which added a tracking number. Tracking number doesn't update at any point, no items are received. I contact the store on the 20th. As the order is never listed as shipped on their website at this point, I tell them to cancel it and order replacements elsewhere (I open a Paypal claim at this point, based on previous reviews here).I get a reply the next day telling me they sent it on the 16th at the end of the day, but don't acknowledge my cancellation request (fair enough). However, tracking still doesn't change and nothing arrives. Two days after I request the cancellation and the initial reply, I check the tracking and see the items have then been dropped at a Post Office the day after the store has replied to me and seen my messages.In the time it took to get a reply initially, I'd ordered, received and built the items I ordered at the start of the month.I'm now having to wait for this parcel to arrive to return it back. I've just sent it back as I write this review.Edit (8/3/24): Here we are, with tracking confirming the return of the items (collected/signed from delivery office on 1/3/24) and still no refund given a week later.

1
Date of experience: Feb 24, 2024

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