This was my first experience dealing with the company for my car service, and I am very dissatisfied with the entire process. - I scheduled my vehicle for December 6 at 9:00 AM.
- I arrived at 9:55 AM.
- I spoke with the service advisor about my vehicle at 10:15 AM and requested a tire rotation; he told me to wait in the waiting area.
- By 12:15 PM, I checked on my vehicle and noticed it was still in the same spot, with no one attending to it.
- When I inquired with the service advisor, he was unaware that my vehicle had not yet been addressed.
- For two hours, my vehicle remained unattended, with the excuse being that there were many customers on Saturday.
- They clearly have a booking policy and accepted my vehicle for the designated time, yet they failed to manage it properly.
- The company appears to have an ineffective process for handling their workload, accepting too many appointments without assessing their capacity.
- The service advisor seemed inactive and was not following up on the vehicles assigned to him.
- A four to five-hour timeline for a minor service is excessive and unrealistic.
- The customer service provided by the company is extremely poor and unsatisfactory.
Claim your business profile now and gain access to all features and respond to customer reviews.
