My experience with this insurance company was devastating and, ultimately, life-altering.In 2025 alone, my mother was hospitalized 11 times, including 8 inpatient stays. Due to these hospitalizations she became extremely weak she had health issues but was NOT critically ill, with multiple medical conditions, including a Stage 5 leg ulcer that required intensive, wound care.Despite this, the insurance company repeatedly denied her admission to two acute rehabilitation facilities. These weren’t optional requests—they were medically recommended by numerous doctors on her care team. Each denial cited that this level of care was “not medically necessary” and claimed she did not require physician monitoring.That decision was not just questionable—it was dangerous.By denying access to appropriate rehabilitation and medical oversight, they stripped her of the chance to stabilize, recover, and receive the level of care her condition demanded. Those denials directly impacted her health trajectory.Ultimately, my mother passed away.No family should have to fight this hard for medically necessary care, and no one should lose a loved one while battling an insurance company more focused on cost than care. Stay far away from this plan they cost my family & I everything.
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