I filed a claim in January 2025 to be reimbursed for two visits to the Celebrity Cruise doctor for a knee injury then a stomach virus. Without going into all the details, after submitting my claim along with supporting documentsand numerous phone calls, a refund of $234.08 (partial reimbursement) was supposed to have been mailed March 7. Never received check, put a tracer on it, filed a grievance only to get a letter denying my claim. More phone calls, more paperwork submitted and faxes, last,week was told check to be sent out.,Today got a call from Baycare to say claim again denied. Have to laugh every time they thank me for being a loyal customer,and they appreciate my business. What a crock! I'm posting bad reviews on every social media I,can find. Buyer beware. BTW I bought Celebrity Cruise line insurance but they insist that I file a claim first to medicare and then they will process a claim for remainder. I,told Baycare today, just send me the rejection letter so I can submit my claim to Celebrity. Still waiting since January,2025 😒
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