A year ago I submitted a three-star review, mostly because of mediocre customer service. Now it's slipped to two stars.Six weeks ago I ordered a hard copy of the provider directory and the evidence of coverage. Both came today. (Good thing I was in no rush.) But instead of a bound book, as in past years, all I received was hundreds of sheets of loose paper, dated 8 weeks ago. I suspect paper copies will be eliminated by next year, leaving required info only available---"for your convenience"--on-line. I'm tech savvy, but this will be a blow to lots of seniors.I've seen the pattern gefore. Bay Care Plus must be in serious financial trouble, and grasping at any way to cut expenses, especially at members' expense. With the government soon to crack down on waste, the Medicare program will be a target. Look for companies that have strong customer service to survive. At this rate, Bay Care Plus might not.
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